Built for UK landlords with 5-60 units across single lets and HMOs, Hatch AI acts as your tenants’ first line of support. It answers their questions, troubleshoots issues using the specific devices and appliances in your properties, and guides them through simple checks before a callout is needed.
“Nothing disrupts my day more than when a tenant has a problem, or I have to tell them something for the second time. I'm relieved Hatch was built to solve this.”
Nick R, UK landlord
Simply upload tenancy docs, a few notes about the property’s quirks, manuals or appliance models if you have them, and that’s it.
Decide what Hatch can guide tenants through and what comes straight to you. Anything unapproved - gas, electrics, serious leaks - escalates automatically. No guessing.
That’s it for you. The tenant doesn’t even need to log in, they get a link to Hatch, and away we go.
Three simple features designed to take tenants’ questions off your plate - from first message to final callout.
Hatch AI learns the unique details of your property - from appliance manuals and Wi-Fi information, to property quirks and landlord instructions. This gives it the context it needs to provide accurate, property-specific answers and troubleshooting.
Your tenant gets instant access through a private link, with no app or login required. They can chat naturally with Hatch AI, ask questions, and get guided through troubleshooting without needing to contact you.
When an issue genuinely needs a professional, Hatch AI creates a clear report, with photos, showing what happened, what was checked and what troubleshooting has already been completed. Forward it to your maintenance team so they arrive with the full picture and can get to the solution faster.
The difference is knowing your property. Hatch answers with the specific appliance, layout and history in mind — not generic advice.
Generic advice
Tenant Googles the problem and gets advice that ignores the specific appliance or setup.
Vague reports
A message like "boiler broken" lands in your inbox with no context or history.
Repeated questions
The same house questions are asked again and again, eating into your day.
Unnecessary call-outs
Costly contractor visits are booked before simple checks have been tried.
Tenant reports clearly
They tell Hatch. the problem in plain language, straight from their phone.
Step-by-step guidance
Hatch. provides tailored fixes using photos, manuals and past issues for that property.
Automatic record keeping
Every conversation is timestamped and stored, so nothing falls through the cracks.
Safer call-outs
Simple checks are done first, so contractors only go out when they are genuinely needed.
The Elms, a Victorian terrace in Clapham let to four housemates.
Ask about the house, or report something that isn't working.
Clapham · SW4 · House share (4 tenants)
James, your property owner
Tap any example below to see how Hatch responds.
House questions
Maintenance example
Let's check a couple of things. The washer-dryer is in the kitchen cupboard next to the sink:
I've logged this with James — he'll take it from here.
Issue escalated to James
Appliance · Washer-dryer · Priority: Standard
Logged 21:14
Issue report · The Elms, Room 3
Washing machine — error E20
Original tenant message
“The washing machine is broken.”
Hatch summary
Property
The Elms, Room 3
Appliance
Washer-dryer
Error code
E20
Logged
21:14
Tenant reports error E20. Filter-cleaning instructions were sent and the tenant confirmed they followed them. Door is closing properly and no leak reported. Machine still won't start.
Recommended next step
Filter clear didn't resolve it, likely a pump or drain hose blockage. Worth booking an engineer rather than a further remote check.
Issue #ELM-014 · 2 photos attached
Save up to £1,036 and 17.5 hours a year - roughly the cost of one emergency call-out.
Entry
Up to 10 properties
Mid
11–20 properties
Upper-mid
21–30 properties
Large
Above 30 properties
Entry
Up to 3 HMOs
Mid
4–6 HMOs
Upper-mid
7–9 HMOs
Large
10+ HMOs
Price locked for 12 months if you continue after the pilot. Founding pilot spots are limited - join the waiting list and we'll be in touch to set up your properties personally.
Every founding pilot includes
Hatch isn't a property-management system. It doesn't collect rent, manage contracts or replace your contractors - it helps tenants start in the right place when something goes wrong.
“With more than 20 years in property, I have a belief that useful tech makes living spaces better. Hatch is that belief, built.”
Drew Rogers
Self-managing landlord of over 20 years | London
If you need rent collection, accounting, inspections or work-order management, that's what property-management software is for. And if you already use one, there's no need to switch - Hatch works alongside it. Your PMS still handles the admin. Hatch becomes the first place tenants go when something's wrong, and only reaches you when it's something that actually needs your attention.
No. Hatch uses the specific property's manuals, appliance details, photos and approved instructions. It asks the useful first questions, guides the tenant through permitted checks and creates a structured issue record when the problem needs attention.
Why change? You don't have to stop them. The link is one message you send once. What changes is that the 11pm boiler question can be answered without you - and the issues that do reach you arrive with useful details rather than a vague message.
Hatch does not guess. Gas, electrics, serious leaks and anything outside the approved guidance are escalated according to the property's instructions.
A simple link to the property's assistant. No app download, no complicated portal, no logins, no passwords.
The issue, location, photos, relevant appliance details, what the tenant has already tried and the recommended next step.
For the founding pilot, we do the setup personally. Send us the manuals, appliance details, photos and property notes for one property, and we'll configure the first version for you.
You decide whether to continue at the founding rate. No obligation to continue, and no surprise commitment beyond the pilot itself.
Join the waiting list and we'll be in touch to personally set up your properties.
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NO SPAM
Good communication is the difference between a happy tenant and a 9pm phone call. Hatch makes that automatic.
